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GM can recover if it changes the culture — Neal Hartman

From Detroit Free Press It’s been a rough year for General Motors. The company has recalled more than 28 million vehicles worldwide and is liable for billions of dollars in automotive repairs and victim compensation. It suffered an 85% drop in its second-quarter earnings and faces multiple state investigations, not to mention class-action lawsuits related to safety issues. Can GM recover from this massive crisis? It can make a comeback, but the recovery hinges on changing the organization’s culture. For years, GM focused on cost-effectiveness and the bottom line, creating what the new CEO Mary Barra calls “a pattern of incompetence and neglect.” To address the current crisis, she of course needs to fix the safety problems, but she also needs to create a new company culture. Safety must become the priority over cost savings in order to regain consumer and market trust, and GM’s focus needs to be on … Read More »The post GM can recover if it changes the culture — Neal Hartman appeared first on MIT Sloan Experts.  Read the full post >

Ben Shields — Thoughts on Patriots’ Deflategate

MIT Sloan Lecturer Ben Shields, the former director of social media and marketing at ESPN and co-author of The Sports Strategist, talks about deflate-gate, the investigation into whether the New England Patriots used deflated footballs in the Jan. 18 AFC championship game. Shields explains why the Patriots are prone to negative press and social media backlash and what the organization should do as a result. The Patriots defeated the Indianapolis Colts 45-7 in the AFC championship. Soon after the game, it was reported that the Patriots were being investigated by the NFL, sparking the controversy known as “deflate-gate.”The post Ben Shields — Thoughts on Patriots’ Deflategate appeared first on MIT Sloan Experts.  Read the full post >






 

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